1. Who we are
Gaoxin Decor is the export-facing brand of 怀化高信工艺制品有限公司 (English translation: Huaihua Gaoxin Craft Products Co., Ltd.), a company registered in Huaihua, Hunan, China.
2. Information we collect
We may collect information that you choose to provide through our inquiry form or email, including:
- Your name, company name, business email and country or region.
- Products, quantities, colors, packing, delivery location and other sourcing requirements.
- Messages, attachments and follow-up correspondence that you send to us.
- Technical information normally recorded by web servers, such as IP address, browser type, requested page, date and time, and error logs.
- Advertising attribution information such as campaign parameters or a Google click identifier when present in the page address.
Please do not submit sensitive personal information that is not needed for a product inquiry.
3. How we use information
- To answer inquiries, prepare quotations, discuss samples and manage business communication.
- To evaluate product demand, improve website content and maintain service security.
- To measure advertising performance when optional measurement cookies are enabled and you have accepted them.
- To comply with applicable laws, enforce our terms and protect the rights and safety of our business and users.
We do not sell personal information. We do not use inquiry details for unrelated consumer marketing without an appropriate basis.
4. Cookies and advertising measurement
The website may use necessary local storage for basic operation. After Google Ads conversion tracking is configured, optional Google tags are loaded only after a visitor accepts optional cookies through the cookie banner. Details are provided in our Cookie Policy.
5. Social platform integrations
Our internal Gaoxin Social Publisher may connect our own Facebook Page, Instagram Professional account and Pinterest Business account through the platforms’ official OAuth and API services. The tool is used to publish our original product content, manage boards or posts, and retrieve account and content performance data.
- We do not request, collect or store social-platform passwords.
- OAuth access and refresh tokens are encrypted and used only for authorized API requests on our own business accounts.
- We do not sell social-platform data or use it to manage unrelated third-party client accounts.
- Authorization can be revoked through the relevant platform settings or by contacting us. Upon a verified request, we will remove stored tokens and associated integration data that we are not required to retain.
6. Sharing and international transfers
We may share information with personnel and service providers that support hosting, email, website security, analytics, advertising measurement and business operations. They should process information only for the relevant service and under appropriate confidentiality or data-protection obligations.
Our business operates in China. Information submitted from another country may therefore be transferred to, stored in or accessed from China. We may also disclose information when required by law, a valid legal request, or to protect rights and security.
7. Retention and security
We generally retain inquiry records for as long as reasonably needed to handle the request, maintain business records and meet legal or dispute-resolution needs. Unless a longer period is required, we aim to review and delete inactive inquiry records after three years from the last meaningful business contact.
We use reasonable administrative and technical measures to protect information. No internet transmission or storage system can be guaranteed completely secure.
8. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction or a copy of your personal information, and to withdraw consent where processing is based on consent. You may also decline optional advertising cookies through the website banner.
To make a request, email us and explain the information or inquiry concerned. We may need to verify your identity before acting on a request.
9. Children
This website is intended for business buyers and is not directed to children. We do not knowingly seek personal information from children.
10. Changes
We may update this policy as our website, tools or legal obligations change. The effective date at the top will show the latest revision.